At IYU, we know that transferring money is important. To make your life easier, we've put together a list of the most frequently asked questions.
How it works, costs, timescales... it's all here. And if you can't find your answer, our team is always on hand to help.
IYU enables individuals from the diaspora to send money, fund an account in their country of origin, access international banking services and benefit from financial continuity between two countries. IYU also serves legal entities (companies, associations) wishing to pay service providers abroad.
Yes, companies can also use IYU to make international transfers, in particular for commercial exchanges or to support projects in their country of origin.
Don't panic, you can become an IYU customer even if you don't live in France: we accept all residents of the European Economic Area, i.e. the 27 countries of the European Union plus Norway, Liechtenstein and Iceland.
This is the simultaneous holding of a bank account in one's country of residence (e.g. France) and in one's country of origin. IYU encourages this model to facilitate financial exchanges between diasporas.
IYU is a payment institution regulated by theACPR (Autorité de Contrôle Prudentiel et de Résolution), as part of the money transmission business, guaranteeing an optimum level of security. We work with the main local banking institutions to ensure that the money is received.
IYU offers specific services that are unique on the market for several reasons:
IYU has forged privileged partnerships with various institutions to ensure that the services we offer run as smoothly as possible. The full list of our partners is updated regularly on the "Partners" page of our website.
Yes, IYU allows you to fund a bank account directly in your country of origin through our network of partners.
IYU covers several countries in Africa, America and Asia. The list of available countries is updated regularly on this page. If yours does not appear, please contact us!
Yes, with certain partner banks, it is possible to call up funds from your foreign bank account and withdraw them in cash at an IYU or partner branch in France.
You can access IYU online:
What do I need to create an IYU space?
To register with IYU online, you need to :
And that's it! With this, you can create an account via our app, our website or in person at an IYU or partner agency.
All set! You're already ready to make transfers!
Yes, transfers take place in both directions: from Europe to partner countries, and vice versa.
For more information, see our FAQ or write to us at support@iyu.plus.
You can write to us at
Our teams will get back to you as soon as possible.
Yes, IYU guarantees the security of your personal information and transactions thanks to a robust technological infrastructure that complies with European regulatory standards.
Yes, you can make cash transfers at our IYU branch or at one of our approved partner agents.
IYU branches are physical service points affiliated to the IYU platform. At an IYU branch, you can make transfers to all our partner banks.
The IYU-approved payment agents are entities or individuals who have received specific authorisation from the IYU platform to carry out payment transactions.
At our branches, you can make cash deposits, make calls for funds (cash withdrawals from a foreign bank account), receive personalised support or obtain an RIB to make a transfer and fund a partner bank account.
Consult the "Contact" page of our website to locate IYU agencies and approved partners in the Paris region.
You can make international money transfers by bank transfer or credit card on the web or the IYU application, and in cash by visiting a branch.
Depending on the partner banks, IYU allows you to transfer funds securely to :
IYU accepts the following payment methods for your transactions:
No, all charges are displayed before the transfer is validated: you can see the amount sent before charges as well as the total to be paid including charges for total transparency.
If this is your first time at IYU, it's very simple:
The time taken varies depending on the partner bank, the payment method chosen and the day of the transfer. Generally, it takes from a few minutes to a few hours. In some cases, receipt is instantaneous, while in others it can take up to 1 or 2 working days.
If you have chosen the "cash" withdrawal method: your beneficiary will need to go to the branch in the country of dispatch with their ID and the transaction reference.
Transaction references have the following format: IYU, followed by 9 digits.
If you have completed your transfer online, please contact IYU customer support.
If you have made your transfer at a branch, you can contact or visit the branch, or contact IYU customer support.
Contact information for IYU customer support is available on the "Contact" page of our site.
Go to the "Contact us" page and select the option "You wish to collaborate with IYU" in the form.
Yes, IYU is always looking for new talent. Select the "Want to join our team" option in our contact form.
Can't find the answer to your question? Contact us at
